Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
help.ap.be
  1. help.ap.be
  2. ICT Servicedesk

ICT Servicedesk

Raise a request for ICT or report an issue.

  • Report an ICT issue

    Contact the ICT Servicedesk

Powered by Jira Service Management
{"xsrfToken":"6d3da7f986a53a6ad90c7abb607a067399d7121d_lout","branding":{"id":"11","key":"ict","name":"ICT Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c20411","headerLinkHoverBGColor":"#c20411","headerBadgeColor":"#c20411"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/32e3a4b6-285d-420b-83a0-7d14247a98ef/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjJhZDYwMi1lMDc5LTQ0MGItOTc1Yy05NmU5YWY4YjNhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMyZTNhNGI2LTI4NWQtNDIwYi04M2EwLTdkMTQyNDdhOThlZiI6WyJyZWFkIl19LCJleHAiOjE3ODM4MTQ1NjQsIm5iZiI6MTc4MzgxMzk2NH0.FS_6W2qPTMceczf7ryvxHcMY0WTD4qZKy-j_PwDinp4&client=722ad602-e079-440b-975c-96e9af8b3a7e&mode=fit","logoId":"32e3a4b6-285d-420b-83a0-7d14247a98ef","isLogoAvailable":true,"helpCenterTitle":"Looking for something?","sharedPortalName":"help.ap.be","userInitialAnnouncementHeader":"ICT opening hours summer","userInitialAnnouncementMessageWiki":"<p>From 22/06 until the summer closure, there is no ICT evening support. The service desk is open every working day until 4 PM.</p>","translations":{"nl-NL":{"helpCenterTitle":"Waar ben je naar op zoek?","sharedPortalName":"help.ap.be","announcementHeader":"ICT openingsuren zomer","announcementMessage":"Vanaf 22/06 tot aan de zomersluit is er geen ICT avondpermanentie. De servicedesk is elke werkdag geopend tot 16u.","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Looking for something?","sharedPortalName":"help.ap.be","announcementHeader":"ICT opening hours summer","announcementMessage":"From 22/06 until the summer closure, there is no ICT evening support. The service desk is open every working day until 4 PM.","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"en-US","portalThemeColor":"#c90620","helpCenterTitleColor":"#f2eeef","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ad5710d6-a69b-4145-8f98-189fa540cda1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjJhZDYwMi1lMDc5LTQ0MGItOTc1Yy05NmU5YWY4YjNhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkNTcxMGQ2LWE2OWItNDE0NS04Zjk4LTE4OWZhNTQwY2RhMSI6WyJyZWFkIl19LCJleHAiOjE3ODM4MTQ1NjQsIm5iZiI6MTc4MzgxMzk2NH0.GVK24jofvk1wT6Ox7SAP9MmXhnVuu73o9z19UOhH8Zg&client=722ad602-e079-440b-975c-96e9af8b3a7e&height=300&mode=fit","bannerMediaApiFileId":"ad5710d6-a69b-4145-8f98-189fa540cda1","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#f2eeef","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"ict","projectId":10022,"serviceDeskId":11,"name":"ICT Servicedesk","description":"<p>Raise a request for ICT or report an issue.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"192","name":"Report an ICT issue","descriptionHtml":"<p>We'll automatically generate a ticket for you. Track the status of your ticket on this portal site.</p>","callToAction":"Report an ICT issue","introHtml":"<p>Contact the ICT Servicedesk</p>","icon":10521,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[79],"key":""},{"id":"223","name":"1 - ICT (Incident)","descriptionHtml":"<p>Incident report created by ICT service desk</p>","callToAction":"1 - ICT (Incident)","introHtml":"<p>Create an incident report.</p>","icon":10524,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"255","name":"1 - ICT (Service Request)","descriptionHtml":"","callToAction":"1 - ICT (Service Request)","introHtml":"<p>Create a Service Request</p>","icon":10550,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"185","name":"Email Incident","descriptionHtml":"","callToAction":"Email Incident","introHtml":"","icon":10492,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"258","name":"IN of UIT Dienst","descriptionHtml":"<p>Flow voor het inleveren of ophalen van ICT materiaal bij in- en uit diensttredingen van personeelsleden.</p>","callToAction":"IN of UIT Dienst","introHtml":"<p>Flow voor ophalen of inleveren van ICT materiaal bij bewegingen personeel IN of UIT dienst.</p>","icon":10499,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"176","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10476,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"221","name":"Quick Close","descriptionHtml":"<p>Use to report an incident that was immediately resolved.</p>","callToAction":"Quick Close","introHtml":"<p>Quick close ticket. Will be set to status closed on completion. Use this to report incidents that were resolved on the spot.</p>","icon":10501,"iconUrl":"https://aphogeschool.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""}],"reqGroups":[{"id":79,"name":"Report an issue"}],"orderMapping":{"78":[356,322,288,285,287],"80":[686,191,620,886,281,198,454,388,520,586,787],"79":[192,243,553,719],"51":[243],"57":[388,281],"59":[290,282],"72":[553],"58":[191]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8f80fede-0fea-31db-a5d7-9d83be4c5014","appLinkName":"System Confluence","appLinkUrl":"https://aphogeschool.atlassian.net/wiki","spaceKey":"IKP","spaceName":"ICT - KB - Portaal","spaceUrl":"https://aphogeschool.atlassian.net/wiki/spaces/IKP","isServer":false},"labels":[],"projectKey":"ICT","serviceDeskId":11,"kbLinkDomainURLs":["https://aphogeschool.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ICT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjJhZDYwMi1lMDc5LTQ0MGItOTc1Yy05NmU5YWY4YjNhN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODMwMzc0NDgxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MzgxNTE2NCwibmJmIjoxNzgzODEzOTY0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.Eo47ctZd5mQUrXU3JHW41ilF-JIzxYdx_H6-tCPLeoY","targetCollection":"upload-user-collection--1830374481","endpointUrl":"https://api.media.atlassian.com","clientId":"722ad602-e079-440b-975c-96e9af8b3a7e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"help.ap.be","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://aphogeschool.atlassian.net/wiki","kbLinkDomainURLs":["https://aphogeschool.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aphogeschool","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6d3da7f986a53a6ad90c7abb607a067399d7121d_lout","baseUrl":"https://aphogeschool.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aphogeschool.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"722ad602-e079-440b-975c-96e9af8b3a7e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4d5d9703225945aaa37923ebc39d8337","siteDefaultLanguageTag":"nl-NL","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://aphogeschool.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}